Legal
Privacy Policy
1) Overview
This Privacy Policy describes how QEPM (the “Platform”) processes information when you access or use our services. The Platform may be provided to you by your organization under a separate agreement, which can define additional privacy or security obligations.
2) Information We Collect
Depending on how the Platform is configured, we may process the following categories:
- Account & profile data: name, email, role, organization, authentication identifiers.
- Usage data: interactions with features, pages viewed, timestamps, device and browser info.
- Content you submit: text, files, form entries, and other inputs provided through the Platform.
- Support communications: requests, troubleshooting details, and correspondence with support.
- Security data: logs and signals used for fraud prevention, abuse detection, and incident response.
3) How We Use Information
We use information to operate, maintain, and improve the Platform, including to:
- Provide core functionality, administer accounts, and authenticate users.
- Monitor performance, diagnose issues, and improve reliability and user experience.
- Protect the Platform, users, and organizations from malicious activity and unauthorized access.
- Respond to support requests and communicate service-related notices.
- Comply with legal obligations and enforce applicable terms and policies.
4) Legal Basis for Processing
Where required by applicable law, we process information based on one or more legal grounds such as: (a) performance of a contract, (b) legitimate interests (e.g., security, service improvement), (c) compliance with legal obligations, and/or (d) consent where applicable.
5) Sharing of Information
We may share information in the following cases:
- Service providers: hosting, analytics, security, customer support, and infrastructure vendors that process data on our behalf.
- Third-party integrations: if enabled by your organization, data may be exchanged with connected systems according to their terms.
- Compliance & protection: where required by law, or to protect rights, safety, and security.
- Business transfers: in connection with a merger, acquisition, reorganization, or sale of assets.
6) Data Retention
We retain information for as long as needed to provide the Platform, meet contractual requirements, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may differ depending on the type of data and how the service is configured for your organization.
7) Security
We implement administrative, technical, and organizational measures designed to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8) International Transfers
Your information may be processed in countries other than where you reside, depending on where the Platform and our service providers operate. Where required, we use appropriate safeguards for cross-border transfers in accordance with applicable law.
9) Your Rights & Choices
Depending on your location and applicable laws, you may have rights such as:
- Request access to, correction of, or deletion of certain information.
- Object to or restrict certain processing activities.
- Request data portability where applicable.
- Withdraw consent where processing is based on consent.
If you use the Platform through an organization, requests may need to be made through your account administrator, subject to your organization’s policies and agreements.
10) Cookies & Similar Technologies
The Platform may use cookies and similar technologies for authentication, preferences, analytics, and security. Your organization may control cookie settings through configuration, and you may be able to adjust browser settings to manage cookies. Disabling cookies may affect Platform functionality.
11) Children’s Privacy
The Platform is intended for business and organizational use and is not directed to children. If you believe a child has provided personal information, contact your administrator or the official support channel.
12) Changes to This Policy
We may update this Privacy Policy from time to time. The updated version becomes effective when posted, unless otherwise stated. Continued use of the Platform after an update means you accept the revised policy.
Contact
For questions about this Privacy Policy, contact your account administrator or reach out via your official support channel.